SHIPPING

At Carbide King, we are committed to delivering your specialized masonry tools promptly and securely. Below you will find important information regarding our shipping policies and procedures.

Shipping Destinations

We offer worldwide shipping, ensuring that no matter where you are, you can access our high-quality tools.

Shipping Origin

All orders are processed and shipped from our warehouse in Ireland.

Processing Time

  • Orders are processed between Monday and Friday.
  • Please allow 1-3 business days for order processing.
  • Orders are typically shipped the following business day after processing.
  • Please note that we do not process or ship orders on weekends or public holidays.

Shipping Times

Due to the high demand for our products, delivery times may vary. Generally:

  • Domestic (Ireland): 3-5 business days
  • Europe: 7-14 business days
  • International: 2-4 weeks

During busy periods such as holidays and sales, processing and shipping times may be extended. We appreciate your patience during these times.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. Any applicable customs duties and taxes are not included in the shipping costs and are the responsibility of the recipient.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your delivery.

Customs, Duties, and Taxes

For international orders, please be aware that import duties, taxes, and other customs-related charges may be incurred once your shipment reaches its destination country. These fees are determined by your local customs office and are the responsibility of the recipient. Carbide King is not responsible for delays caused by customs.

Delayed or Missing Shipments

If your order has not arrived within the expected timeframe, please check the tracking information provided. If you have not received your order within 30 days of shipment, please contact our customer service team at info@buildingexperts.ie for assistance. You may be eligible for a full refund if your order is confirmed as lost.

Returns and Exchanges

If you need to return or exchange an item, please refer to our Returns Policy for detailed instructions. Note that shipping fees are non-refundable unless the return is due to a mistake on our part.

Contact Us

For any questions or concerns regarding shipping, please don't hesitate to reach out to us at support@carbideking.ie Our customer service team is here to assist you with any inquiries you may have.

Thank you for choosing Carbide King – we appreciate your business and are committed to ensuring your complete satisfaction.